Over the last year, our PCN practices have continued to improve how patients access care by strengthening telephone systems, expanding online consultation services, and improving care navigation processes across the network. Practices have used patient feedback and access data to better understand demand and adapt services accordingly, supporting more timely responses and improved access to care. There has also been a continued focus on supporting continuity of care for patients with more complex or ongoing health needs.
Our ongoing access approach is based on providing fair, responsive, and easy-to-navigate care through a combination of online, telephone, and face-to-face access routes. Practices will continue to develop triage and care navigation systems, while listening to patient feedback through surveys, participation groups, and community engagement to help shape future improvements.
