Patient rights and responsibilities

Patient’s responsibilities

• If you are unable to attend an appointment please let us know so that we can offer it to someone else
• If you are late for your appointment you may be asked to rebook. Try to let us know in ad-vance if you are going to be unavoidably de-layed, so that we can make alternative arrangements to help you
• A home visit should only be requested for those who are unable to come to the surgery because of serious illness or infirmity. Please ring the surgery before 10.30am
• We would ask you to be patient if the Doctor is running late. This is often due to unforeseeable emergencies but please ask for an explanation from the Receptionist
• Make a separate appointment for each patient that needs to be seen. This allows the Doctor enough time to treat each patient with the time that they deserve.
• To act in a responsible and courteous manner whilst on the Practice premises for the safety and comfort of others (this includes refraining from the use of mobile phones in the waiting room)
• To treat all surgery staff, fellow patients, carers and visitors politely and with respect. Violence or verbal harassment will not be tolerated or accepted. The Practice has a ‘Zero Tolerance’ Policy in place. We may write to you if you are found to have breached this.
• To request repeat medication at least 7 days in advance (10 days during the Christmas and Easter periods)
• To ensure that we are provided with a letter of consent to discuss your medical record with any third parties (template documents are available at Reception and on our website)
• To provide accurate information about yourself (including contact details)